Refund policy

Returns & Refunds Policy

Last updated: August 27, 2026

We want you to love your Christmas Heels. If something isn't right with your order, please contact us and we will be happy to help.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the product must be:

  • unworn
  • unused
  • in its original condition
  • free from damage, dirt, stains, or visible wear
  • returned with its original packaging and accessories

Trying the shoes on indoors for sizing purposes is acceptable as long as they remain in new and resalable condition.

How to Request a Return

Before sending anything back, contact us at:

[SUPPORT EMAIL]

Please include:

  • your order number
  • the email used for your order
  • the reason for your return
  • photographs if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions.

Please do not send products back without receiving return instructions first.

Return Shipping

For returns caused by a change of mind, sizing preference, or another reason unrelated to an error by Christmas Heels, return shipping costs are the responsibility of the customer unless otherwise stated.

If you received an incorrect, damaged, or defective product, contact us before returning it so we can determine the appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Original shipping charges are non-refundable except where required by law or where the refund results from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include photographs showing the issue.

We will review your request and work with you to provide an appropriate resolution.

Non-Returnable Items

We may refuse returns for products that:

  • show signs of wear
  • have been damaged after delivery
  • are missing original components
  • have been altered or modified
  • are returned outside the applicable return period

This does not limit any rights you may have under applicable consumer protection laws.

Order Cancellations

We cannot guarantee cancellation once an order has entered processing or been shipped.