Shipping policy
Shipping Policy
Last updated: August 27, 2026
Thank you for shopping with Christmas Heels. We want to make receiving your order as simple and transparent as possible.
Order Processing
Orders are processed before shipment. Processing times may vary during weekends, holidays, product launches, and periods of unusually high demand.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Time
Shipping usually takes approximately 5–8 business days.
During periods of high demand, especially throughout the holiday season, shipping and delivery times may vary slightly.
Please note that delivery estimates are not guarantees. Carrier delays, weather conditions, holidays, customs processing, incorrect addresses, or circumstances outside our reasonable control may affect delivery.
Holiday Orders
Christmas is our busiest season. We recommend placing holiday orders as early as possible.
If we become aware that we cannot ship your order within the timeframe originally communicated to you, we will contact you with information about the delay and the options available to you.
Tracking
When tracking is available, tracking information will be sent to the email address provided at checkout.
Tracking information may take some time to update after your package has been handed to the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your shipping address, please contact us through our Contact Form as quickly as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us through our Contact Form.
We will review the shipment and assist you with the next available steps.
Questions
For questions regarding shipping or an existing order, please contact us through our Contact Form.
Our customer support team will be happy to assist you.